Refund policy
No Refunds & No Returns Policy
At Back to the Branch, we are committed to providing healthy, ethically raised animals, feeders, and products for your collection. Due to the nature of live animals and the care involved, all sales are final. By completing a purchase on our website or in-person, you acknowledge and accept that we do not offer refunds, exchanges, or returns under any circumstances.
Key Points of Our Policy:
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Live Animals & Feeders: All reptiles, arachnids, mice, and rats are sold as-is. Health and size information is provided at the time of sale. It is the buyer’s responsibility to ensure proper care, housing, and feeding.
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Non-Live Products: Specialty equipment, supplies, and merchandise are also final sale. Please double-check selections before completing your order.
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Damages in Transit: While we package items carefully, we are not responsible for injuries or losses that occur after the item leaves our facility. Buyers are encouraged to inspect packages immediately upon receipt.
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Clarifications Before Purchase: We strongly encourage customers to ask questions and request clarification on animals, sizes, or products prior to purchase. Our team is available to provide detailed information to ensure you are making the right choice.
By placing an order with Back to the Branch, you agree to this policy in full. All sales are final, and no exceptions will be made.
Please take the time to review your order carefully—once purchased, it cannot be returned or refunded.
Back to the Branch — Finality with integrity, quality you can trust.